Mastering Internal Communications

Make sure your message is delivered on time to the right audience

This course is designed to ensure you understand the mechanisms which control who can see your content. Understanding the core concepts enables you to create or upload your content confidently. We'll also take a look at homepage management to ensure your content is being showcased appropriately before exploring all the additional communication tools at your disposal.

Delivered online the topics are split into easy-to-digest chapters with lessons of between 5 and 20 mins in length. This course will give you everything you need to get started with content creation and homepage upkeep.


The core elements of this course include...

  • Oak Familiarisation

    General overview of oak, navigation, orientation and a little best practice.

  • Core Concepts

    A grounding in the core concepts of areas, membership, permissions and content.

  • Content Creation

    A quick look at the basics of content creation and the options available.

  • Homepages

    How to create engaging homepages that promote the content you create.

  • Comms Channels

    Explore the communication channels to ensure your message is heard.

Who is the Content Author Essentials course for?

  • Internal Communicators : anyone who is responsible for delivering targeted messages

  • Content Authors: those who have day to day responsibility for adding content to your Oak Digital Workplace

  • Area Stakeholders: anyone who has day to day responsibility for an area of your digital workplace

  • Anyone: who wants to create more engaging content for their organisation

Course Overview

  • 1

    Welcome

    • Welcome to Internal Communication Professionals Essentials

    • How to interact with this course

    • Course Objectives
  • 2

    Understanding the basics

    • Site navigation

    • Site Menu Variations

    • Updating the site menu

    • Core concepts

    • Relationship between site structure and content

    • Creating areas

    • Key learning points

    • Knowledge check: Understanding the basics
  • 3

    Content Creation

    • Content creation basics

    • News - Part I - Creating content

    • News - Part II. The publishing options

    • Uploading documents

    • Uploading media

    • Process overview

    • Creating processes

    • Key learning points

    • Knowledge check: Content creation
  • 4

    Homepages

    • Homepage basics

    • Creating homepages

    • Applet configuration

    • Mastering scheduled homepages

    • Optimising homepages for mobile use

    • Key learning points

    • Knowledge check: Homepages
  • 5

    Communication Tools

    • Curated News Feeds

    • Weekly Newsletter

    • Notices

    • Push-e

    • Induction tour & area tours

    • Emailing from Oak

    • Messenger

    • Timeline

    • Share

    • Hubs

    • Key learning points

    • Knowledge check: Communication tools
  • 6

    Further Learning

    • Visit the Oak Knowledge Base

    • Digital engagement best practice
  • 7

    How did we do?

    • Before you go...

    • Help us improve by sharing your thoughts...