How to ensure you're communicating effectively

Understanding the tools, principles and best practice of effective communications

This course helps customers get the most out of Oak features; you will get an understanding of the crucial communication features within Oak. More importantly, it will help you understand when to use which features. When it comes to communication best practice, we’ll consider topics such as, understanding your audience, writing style and what it means to provide effective communications!

Delivered in an online setting the topics are split into easy to digest chapters with lessons of no more than 5 mins in length. This course will give you a great understanding of Oak functionality with a healthy sprinkling of best practice, crucially this course will allow you to get a better understanding of Oak and how to leverage it.


The core elements of this course include...

  • Best Practice

    Top tips on the basics of effective communications

  • Benefits

    Understanding the importance and benefits of effective communication

  • Feedback

    Discussing the importance of feedback and how it can be incorporated in comms

  • Push-E

    Practical advice for sending urgent messages via Oak

  • Timeline

    Encouraging less formal communications and employee engagement

  • News

    When and how to deliver more formal communications

  • Video

    How to incorporate video content into your communications and key aspects to consider when doing so

  • Messenger

    Are you missing out on a key communication tool within your organisation?

  • Audience

    The importance of understanding your audience and things you should do to ensure your message 'lands'

Who would find this course useful?

  • Content Authors Anyone who has day to day responsibility for adding content to your Oak Digital Workplace

  • Area Stakeholders: anyone who has day to day responsibility for an area of your digital workplace

  • Anyone who will be creating internal comms for their organisation

  • Anyone who wants to get better at targeting Oak comms

Course Overview

  • 1

    Welcome

    • Welcome to the course

    • How to interact with this course

    • Course objectives
  • 2

    Core principles

    • What is effective communication?

    • Lingo or language?

    • Emotional intelligence

    • Listening is important

    • Benefits of effective communication

    • Key learning points

    • Knowledge check: Core principles

  • 3

    Methods of communicating

    • News

    • Messenger

    • Timeline

    • Process

    • Push-e

    • Questions & answers

    • Key learning points

    • Knowledge check: Methods of communicating
  • 4

    Further learning

    • Visit the Oak Knowledge Base
  • 5

    How did we do?

    • Before you go...

    • Help us improve by sharing your thoughts...